Indian Railway Portal does not automatically capture any specific personal information from you (like name, phone number or email address) that allows us to identify you individually.

If the Indian Railway Portal Website requests personal information, you will be informed of the purposes for which the information is gathered and adequate security measures will be taken to protect it.

We do not sell or share any personally identifiable information volunteered on the Indian Railway Portal site to any third party (public/private). Any information provided to this portal will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We gather certain information about the user, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

Terms and Conditions

This Web portal has been designed, developed and maintained by marchend.in, on behalf of Ministry of Railways, Government of India.

These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.

The information posted on this Portal could include hypertext links or pointers to information created and maintained by non-Government/Private organisations. Indian Railways is providing these links solely for information and convenience. When a user selects a link to an outside portal, the user leaves the 'Indian Railway Portal' and is subject to the privacy and security policies of the owners/sponsors of the outside Portal/website.

Ministry of Railways does not guarantee that linked websites comply with Indian Government Web Guidelines.

The user may: Access any part of the Portal; Print off one copy of any or all of the pages for personal reference.

The user may not: Copy, distribute, broadcast, alter or tamper with any material contained in the portal except as set out under "The user may". Remove any copyright or intellectual property notices from any material copied or printed off from the portal; Link to this Portal without written consent.

Ministry of Railways may change these terms and conditions from time to time. By browsing this Portal the user accepts that he/she is bound by the current terms and conditions.

1. If amount gets debited from customer account and orders are not confirmed due to technical reasons, the entire amount will be refunded (as credit to the relevant credit/debit card account used for the transaction).

2. Rny division offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

3. In case the hall booking is cancelled by the Railways due to accidents, breaches or floods, Bandh or Rail Roko agitation etc — full refund of the entire amount will be granted provided the customer cancels the order. Online cancellation of such cases can be done before 5 days of the hall booking date. However, there shall be no auto refund; the passenger shall have to make a claim for refund in such cases.

4. It is clarified that, by placing an order through hall booking services, a customer unconditionally and fully accepts all above terms and conditions.

5. Administration reserves the right to cancel the hall booking in short notice without giving reasons.

6. Hall once booked and payment made by employee — if cancelled before 5 days of the booked date — no refund will be done.

Address: Rangia Division, NFR, Indian Railways

Email: dponfrrny@gmail.com

Phone No: 000 0000 0000